Well, regarding my laptop, there's good news and bad news... Isn't it always that way? As reported last night, the laptop had to go to the Dr. for a Norton Anti-virus software resolution. After just a few minutes wait, the techies at CompUSA took a quick look at my computer and listened to my description of the problem.
Problem solved. The techie had a memory stick with a super-secret Norton software removal tool that he stuck into my Compaq and just wiped every bit of Norton associated files from the hard drive. Then he sold me a $69 package of Norton Internet Security software to take home and install by myself.
It should have been easy. Just boot up the computer, let the wireless internet connection synch up, insert the CD and follow the instructions, right? Sure, except the wireless internet connection wasn't connecting! Hmm. Its never done that before... I try the "repair connection" option, no joy. I go into the modem and router, unplug everything, let it set a few minutes, power everything back up, still no connection... Let's try cussing for a few minutes... Still not working. So I call the techies, back at CompUSA, just minutes before closing time. The helpful fellow says, "Is your wireless button on or off"? Wireless button? "Yes, the wireless button, up there on the top of your keyboard".
Hoover Damm! The switch is in the O-F-F position! It has never been in the off position since I bought the computer! Putting the switch in the O-N position restored my connectivity. Just like that. Now I'm embarrassed and mad- at myself!
But just for a little while... I sat down and returned to my initial intention of installing the Norton software and getting my computer protected again. Everything went smoothly, right up until the point when the installation was complete and the computer needed to restart to activate the changes. And my wireless connection went away- again! Nothing I tried would restore my wireless connection. There even seemed to be a problem with my wired connection because while trying to use it I kept getting a window that would open asking me if I wanted to dial-up my internet connection. That tells me my cable connection wasn't being recognized when I tried going online though it was working most of the time.
This morning, there's still no connection on the wireless. I didn't have time to try the wired pc before heading off to the job. It will be late tonight before I can get back home and check things out but I'm beginning to believe that my wireless router has gone tango uniform. There doesn't seem to be any good way to ops check it except to bypass it with the connections and see if the wired machine gets back to normal operation. I may have to carry home a network cable to connect the laptop to the router to see if that gives me a connection.
So, I have the new software installed but not turned on and updated with all the latest virus definitions because I can't access the internet wirelessly. And I've paid for my software twice and now have to go seek a refund from Norton for my online purchase.
Wow, I get grumpy when things I rely on don't work!
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